Last updated: 11 August 2026
Authentic Oils (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use authenticoils.co.za (the “Website”).
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including your name and contact details; email address and telephone number; delivery and billing information; information provided when placing an order or making an enquiry; and any other information you choose to provide to us. We may also automatically collect limited technical information, such as your IP address, browser type, device information, and pages visited on our Website.
2. How We Use Your Information
We may use your personal information to process and deliver your orders; respond to enquiries and provide customer support; process payments where applicable; communicate with you about your orders, products, or services; improve our Website, products, and services; send marketing communications where you have agreed to receive them; and comply with applicable legal and regulatory requirements. We will not use your personal information for purposes that are incompatible with those described above without your consent, where consent is required.
3. Sharing Your Information
We may share relevant personal information with trusted third-party service providers where necessary to operate our business, such as payment processors, delivery companies, website hosting providers, and technology providers. We do not sell or rent your personal information to third parties. We may also disclose information where required or permitted by law, or where necessary to protect our rights, property, or the safety of our customers or others.
4. Cookies
Our Website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our Website, and support certain website functions. You can adjust your browser settings to refuse or delete cookies. Please note that disabling cookies may affect some Website functionality.
5. Protecting Your Information
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
6. Your Rights
Subject to applicable law, you may have the right to request access to personal information we hold about you; request correction or updating of inaccurate information; request deletion of your personal information where legally permitted; object to certain uses of your information; and withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below.
7. Marketing Communications
If you receive marketing communications from us, you may unsubscribe at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
8. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We recommend reviewing the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our Website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, or legal requirements. The updated version will be published on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: Authentic Oils — Website: authenticoils.co.za — Email: authenticfinefragrances@gmail.com — Telephone: 079 989 0130 — Address: Unit 3, Oval Park, 17th Avenue, Kensington, Cape Town, 7405. This Privacy Policy should be read together with any other terms, notices, or policies published on our Website.